Clinical Customer Support Specialist -Brightree

Clinical Customer Support Specialist – Remote Home Health Service (Telecommuting / USA)

Brightree

Job Description:

*****This position requires home health or hospice experience *****

• Tech savvy working with computers, internet browsers, and software applications.
• Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner.
• Quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Great attitude that is willing to learn and increasingly strive to improve

Job Responsibilities:

• Answer clinical related questions regarding the use of Brightree Home Health, Hospice, & Private Duty Care application (HHP) in a friendly, effective, and efficient manner.
• Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication.
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
• Document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads.
• Track and document inbound support requests and ensure proper notation of customer problems and issues.
• Work closely with customers to ensure we are providing solutions that meet their needs.
• Stay abreast of current technology in products, design changes, and new product offered.

Job Requirements:

• Home health or hospice clinical experience is required.
• Bachelors Degree or equivalent work experience
• Ability to solve clinical problems on an innovative home health & hospice software product.
• Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision.

How To Apply:

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