Customer Care Associate – Linjer

Job Description:

Founded in 2014, Linjer is a fast-growing brand making high-quality leather bags and watches.

We strive to provide each of our customers with excellent, high-touch service in every interaction with our brand.

Our Customer Care Specialists are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand.

This is a remote, part-time role with flexible hours. Let us know in your application what kind of weekly time commitment is ideal for you. (We don’t have a strict minimum and we can discuss time commitment further along in the interview process.)

Job Responsibilities:

What You’ll Do

• Effectively solve customer inquiries via email, crowdfunding platforms, and potentially other channels
• Know our products in intimate detail and be able to speak about them with passion
• Draw on existing help content where appropriate, while being able to improvise in new situations
• Keep records of customer interactions and actions taken to resolve them
• Identify and draft improvements to our help content database
• Collaborate with other team members to identify answers and be a resource
• Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries

Job Requirements:

Who You Are

• Native or near-native English speaker
• You love to help people
• You are an excellent writer
• You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
• You’re coachable and dedicated to continuous personal improvement
• You’re thorough and detail-oriented and are good at following processes
• You’re tech literate and can learn new software with ease
• You can work weekends or public holidays as part of a rotating schedule
• You’re passionate about our brand and about what we do

Even better:

• Proven past experience in a customer care role
• Fluency in other languages

How To Apply:

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