Customer Care Representative – ANN SACKS TILE & STONE

Job Description:

Why Work at Ann Sacks, A Kohler Company?

Ann Sack’s mission is to be the tile and stone resource of choice for every space, for customers who desire gracious living environments and value design. We will create the ultimate brand and customer experience through our product,
our people and our commitment to excellence. Based on this, we not only strive to provide a quality product and service to our consumers, but also a gracious and rewarding career experience to all our employees. As a result we offer ongoing personal development opportunities alongside the ability to collaborate with others across functions, roles, and geography.

In addition to the investment in your development, Ann Sacks offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Ann Sacks Tile & Stone is a proud member of the Kohler family of companies. Ann Sacks is a leading manufacturer and distributor of high-end tile stone and plumbing. As a company we are continually inspired to embrace new ideas, to explore the relationship of tile, stone and plumbing in imaginative and unexpected ways. And while we are always looking forward to what’s next, our past is firmly rooted in the traditional, so we’ll never forget the value of simple, appropriate design done perfectly well.

Job Responsibilities:

As an Ann Sacks Customer Care Representative you’ll represent our luxury tile & stone brand by providing outstanding support to our customers and team members. You will also act as a point of contact for showrooms to troubleshoot difficult customer issues and act as liaison on escalations. You will be responsible for competently and efficiently handling a fluctuating volume of contacts and question types, and responding to inquiries.

Key Responsibilities:
Document and track customer feedback and communicate back to Ann Sacks to drive continuous improvement.
Possess an in depth knowledge of Ann Sacks products, including technical aptitude. This includes leveraging our NTCA resource to verify installation process and warranty resolution.
Resolve warranty claims in partnership with showroom management while identifying the best “cost versus service” solutions.
Utilize negotiation skills and compromise to reach customer resolution while maintaining warranty budget.
Process backend administrative functions for showrooms including returns, credits, and partnering with Order Entry
Coordinator to resolve Vendor Chargebacks.
Act as liaison between sister brands to provide proactive lead time information and resolve inter-company client issues.
Establish and maintain successful relationships with internal departments allowing for timely and effective resolution of customer issues.

Job Requirements:

1 – 3 years of experience in a customer-facing environment required. Preference given to candidates who possess a blend of in-person and remote (email, telephone) customer interactions in a fast-paced environment.
Bachelor’s Degree preferred.

How To Apply:

Apply using the link in Custom Application URL.