Customer Service Representative (outside of the USA) – Achieve Test Prep

Job Expired

Job Description:

LOCATION: This position is open to applicants outside of the USA and is 100% work from home (virtual/online).
SCHEDULE: Full-time and part-time fixed schedules available 7 days a week between the hours of 8:00 AM – 9:00 PM EST (New York Time)
EMPLOYMENT TYPE: Long-Term Independent Contractor

Job Responsibilities:

  • Taking inbound calls from customers regarding their degree and our systems
  • Providing timely and accurate information to customers
  • Making outbound calls to customers to address their needs
  • Processing customer requests according to established policies and procedures
  • Providing timely feedback to the company/customers regarding service failures or customers concerns
  • Receiving and checking customers complaints
  • Giving advice to customers for which classes to take and how to study successfully
  • Assisting in maintaining and monitoring electronic data
  • Creating letters, quotes and miscellaneous correspondence to secure additional customer information or resolve customer disputes
  • Looking for ways to improve processes, procedures, customer service and efficiency
  • Additional projects or responsibilities as needed

Job Requirements:

  • Excellent communication skills
  • Customer Focus
  • Problem Solving/Analysis
  • Teamwork Orientation
  • Technical Capacity
  • Solid time management skills
  • Strong critical thinking and decision making skills
  • Ability to work under pressure
  • Adaptability to changes on a day-by-day basis
  • Ability to work autonomously with minimal supervision
  • Customer Service experience
  • Call center experience
  • Experience with online Adult education
  • Proficient computer and email skills
  • Experience with SalesForce is a plus
  • Experience with G-Suite is a plus
LANGUAGE: Must be fluent in both written and verbal Standard American English.
EDUCATION: High School/Secondary Diploma (or Relevant Experience)
EXPERIENCE: Entry Level (1-4 years)

How To Apply:

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More Information

  • This job has expired!