The University of Southern California is seeking a Customer Service Representative for USCard Services to provide excellent customer service to both internal and external customers.
The customer service representative position is important to services to the campus community as it relates to the Identity Management Program which includes the production and issuance of University ID’s for students, faculty, staff, university guests (academic or administrative), iVIP program, parents, hospital and community ID badges. This position also supports university wide services such as access control, meal plan administration for UPC residential students and mailing and ticket office services that would not otherwise be offered at the Health Science Campus. The expectation of this position is to provide support for these functions and to deliver excellent customer service through in-person and remote delivery communications (i.e. telephone, email and correspondence).
Provide customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Maintains a professional, friendly and helpful demeanor.
Uses information systems to input data, maintain databases, performs research for projects or issues, generates reports.
Identifies and prioritized problems and issues related to the service area. Performs research, offers solutions, options and strategies. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as new student orientations, customer service planning group(s), new employee on-boarding processes and special carding events.
Preferred Education: Bachelor’s Degree
Preferred Experience: 2 years
Preferred Field of Expertise: Student counseling, customer service
Minimum Education: High School or equivalent. Combined experience/education as substitute for minimum education.
Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Customer Service
Benefits: Dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. For more information, please visit benefits.usc.edu.
Perks: Discounts to USC sporting events, USC Bookstore, wireless plans, travel, accommodations and local entertainment.
Career Growth: We are the largest private employer in Los Angeles offering incredible development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
How To Apply:
Apply using the link in Custom Application URL.
- Salary Offer To be arranged
- Experience Level 1-2-years
- Education Level High(Secondary) School Diploma, Associate Degree, Bachelor's Degree
- Working Hours To be arranged
- Closing Date January 13, 2019
- Job Application Via Custom Application Page