Customer Success Manager – monday

Job Description:

We’re looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

This video is a great peek into our CS team culture: https://www.youtube.com/watch?v=HmzDluJlrxA&

Get a sense of what it feels like in this podcast: https://soundcloud.com/startupforstartup/episode-3-7-customer-success

Job Responsibilities:

• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their on-boarding
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they’re realizing the full potential of monday.com

Job Requirements:

• Prior experience in customer service or account management – a must
• Native English speaker or English mother tongue – must
• Excellent interpersonal skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt

How To Apply:

Apply using the link in Custom Application URL