Remote Customer Success Manager – OnceHub

Remote Job Offer – OnceHub

Customer Success Manager – Customer Service Jobs, Entry Level, Full Time
(Work Remotely in the US)

• Hiring Organization: OnceHub
• Job Title: Customer Success Manager
• Remote Location: Remote in the U.S.
• Salary Offer: $25,000 to $30,000 a year
• Job Type: Full Time

Job Description:

• We are a remote company, where everyone works from home.
• We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office.
• We’re a team of passionate and driven individuals living and working remotely across seven countries and five continents.
• Right now, we are hiring in England, India, Ireland, Israel, New Zealand, South Africa, and the USA.
• We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team.
• This is a remote, entry level position that can be performed anywhere in the US.

About OnceHub:

Job Responsibilities:

• Answering phones and emails, providing support on a wide range of topics
• Act as a trusted advisor to new and prospective customers
• Review customer requirements to provide the most optimal solution for their organization
• Troubleshoot technical issues and communicate back to the customer
• Stay up-to-date by reading technical articles and receiving training for new features
• All shifts are full-time.
• Because we work remotely, we are hiring US residents from all time zones.
• Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances.
• We are currently looking for individuals who are available: 6am -2:30pm EST- off Saturday and a Wednesday or Thursday OR 4:30 pm to 1 am EST -off Thursday and Sunday

Job Requirements:

• Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, Physics, Biology, Chemistry, etc.)
• 0-3 years of Customer Success/Support experience (SaaS experience preferred)
• Analytical mindset with the ability to quickly recognize patterns
• Able to master new software and systems effortlessly and quickly
• Superb writing and communication skills: accurate, focused, and detailed
• Excellent at multitasking and highly productive
• Strong interpersonal skills

Preferred:

• Salesforce experience
• Familiarity with web development languages (HTML, CSS, Javascript, etc.)
• Technical writing and/or copywriting skills at an advanced level

Benefits:

• Full time position
• 100% work from home in a virtual environment
• Please note that the salary for this position starts at $25,000 to $30,000 a year
• Dental insurance Reimbursement
• Medical Insurance Reimbursement
• 401K Plan
• Paid off days
• Paid sick days
• Opportunity to work from home
• The company provided laptop, headset, and a phone
• Opportunity to attend our bi-annual international company retreats

How To Apply – Join Us at OnceHub:

Click the Apply button and fill out the application form.