Customer Success Manager – Referral Rock

Job Expired

Job Description:

We’re looking for our next great Customer Success Manager for our referral marketing SaaS business (all US Based). We would love to invest in someone that wants to be part of a great team. Someone that loves customer interaction and thrives on helping customers.

*US Workers Only! Most of us are EST but we are open to other US time-zones.

This is a growth opportunity where you can put your mark on an early stage company and help us grow. Referral Rock is a fast growing Referral Marketing SaaS for small and medium sized businesses.

You’ll help customers set up and run successful referral programs and campaigns. You’ll become a referral marketing guru, providing industry-leading advice and creating winning strategies with your customers.

You’re a coach, working with your customers to make sure they’re successful. This is a high-velocity position where you must manage multiple accounts at once.

You will be on a customer success team of 3 in the where we value every members contributions and work fluidly with both the product and sales teams.

Job Responsibilities:

  • On-board and coach new customers to successfully set up and launch their referral programs
  • Understand customers’ health scores and key drivers
  • Proactively remedy issues and actively reach out to customers to prevent churn
  • Contribute to the development of new material and documentation
  • Be the internal spokesperson for your customers, relaying key information and product requests
  • Help customers implement referral marketing best practices
  • Help customers integration programs with their business and their business workflows. From Marketing to Sales. (CRMs, Zapier, Javascript) their website, eCommerce.

Job Requirements:

  • 3-5 years of high-volume account management experience
  • Experience in a marketing role and/or a marketing tech company
  • Experience developing and running data driven marketing campaigns (i.e. email marketing, content development, landing page and conversion optimization, SEO, etc.)
  • Understanding of HTTP, JavaScript, cookies, browser tracking
  • Experience working with SMBs
  • Obsess over your customers’ success
  • Exceptional verbal and written communication
  • Ability to work remotely
  • Comfortable using data to drive decision making
  • Ability to quickly and effectively troubleshoot problems
  • Experience with common sales & marketing software like Salesforce, Hubspot, Intercom, and MailChimp
  • Visual design experience is a huge plus

As a fast-growing remote team, we look for individuals who seek out variety and continuous improvement in their professional life. If this sounds like you, let’s talk!

*US Workers Only! Most of us are EST but we are open to other US time-zones.*

How To Apply:

Apply using the link in Custom Application URL

More Information

  • This job has expired!

Our Location:

200, Yuhyeon-ro, Gimpo-si, Gyeonggi-do, South korea