Hire: Remote Customer Support Agent – 5CA

Job Overview – Remote Customer Support Agent at 5CA.com

• Job Title: Remote Customer Support Agent
• Hiring Company: 5CA
• Company Website: https://5ca.com/
• Remote Locations: Remote Worldwide
• Job Scope: Customer service and support role (Remote basis)
• Job Type: Full-Time
• Average Salary: Check How Much 5CA Pays on Average

Job Description – Customer Support Agent:

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

Job Responsibilities:

• The client that needs you is a multinational company with high-tech and consumer electronics products on offer.
• You will be given the chance to get a look behind the curtain and learn just what it is like to work with such an exciting client.
• What’s more, you will be working with a team made up entirely of top-notch techies, from your Trainer to your Project Manager.
• Of course, you will get kick-ass training before you even start working.
• Your Project Lead will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.
• The main objective of this position is to help customers troubleshoot technical issues in different areas, and for different products.
• You do this by answering emails, chat messages, comments on social media, and phone calls. And at the same time, you will be helping 5CA pave a new way in how tech support is done!

Can you guess which client you’ll be supporting?

Job Requirements:

• You speak German and English at a near-native level.
• You are available to work full-time and on a fixed schedule.
• You are deeply interested in technology and consumer electronics.
• You are always open to working with new technologies and products.
• You are a fast learner, you take initiative, and are awesome at troubleshooting.
• Experience in a Customer Service environment or an international business setting is a plus!
• You have a dedicated quiet workspace, located within your own residence.

PC requirements:

• An internet speed minimum of 4 Mb/s downloads and 1,5 Mb/s upload internationally.
• A minimum of 8 GB RAM memory, with a 64-bit windows version or MacOS.
• An i5 processor or better/ similar, max. 3 years old.

Employee Benefits:

• A position at a fast-growing company with ambitious A-level clients.
• A casual, international environment where you’ll work with people from over 40 different nationalities.
• Flexibility; working remotely means being able to work from anywhere in the world.
• No time wasted commuting between home and work.
• Top-notch tools, training, and colleagues.

How To Apply:

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