Are you an Employer? Sign up and post your job at free of charge for a limited time!! :)

Customer Support Engineer – Chef Software

Job Expired

Chef Software

Company Website:
Remote Locations: United States
Job Type: Full Time

Job Overview:
This role requires a candidate with solid communications skills and a deep understanding of infrastructure, systems engineering, and coding/scripting. The individual will be expected to take and understand customer feedback, objectives and issues in order to help the customer resolve the root cause of their issues.
This position can be done from any location, but candidates in Mountain (MT) and Pacific (PST) time zones are preferable at this time.
Job Responsibilities:
  • Engages and collaborates with other Chef employees and with Chef partners in gaining resolution to critical, complex issues in system design/execution as related to Chef products.
  • Participates in daily ticket triage.
  • Participates in the distribution of support tasks among the members of the System Engineering staff.
  • Participates in an on-call rotation with the rest of the support team.
  • Takes proactive ownership in identifying and recommending product improvements based on key data points.
  • Drives a great customer experience with each support incident, contributing to customer satisfaction and loyalty and amplifying the value of Chef products and services.
  • Investigating any apparent technical discrepancies/deficiencies within the Chef product line, often based upon verbal description and/or remote investigation, understanding the technical issues present.
  • Diagnosing and troubleshooting the problem remotely, which frequently will require re-creating a virtual version of the system environment used by the customer.
  • Performing testing and analysis to evaluate the solution for the discrepancy/deficiency.
  • Representing Chef in relevant customer communications.
  • Responding to questions from customers on system automation, configuration management, and continuous delivery software, et al, including such software’s configuration, use, and functionality, and leading resolution of technical issues.
Job Requirements:
  • 3+ years experience in Systems Engineering / Administration with firm understanding of Unix/Linux and Windows architectures.
  • 2+ years experience with system and application services scripting and general programming languages (additional scripting or programming language exposure and experience a bonus).
  • Previous experience working in technical support or in an administrative, consulting or development capacity on an enterprise client or server product.
  • Passion for learning, collaborating with others and being an all-around customer advocate. A love for debugging complex technical issues at every level of a modern application stack.
  • Experience with automation tools such as Chef preferable.
  • Experience with JavaScript, Ruby, Perl, or Python programming is a plus.
  • Experience with version control (e.g. git) is preferable.
  • Experience with TCP/IP networking and web services is a plus.
  • Experience in high availability design and troubleshooting (e.g. DRBD, keepalived) a plus.
  • Strong written communication skills mandatory for this role. You will be tested on your ability to write cohesive, cognitive and concise customer communications during the interview. An ability to communicate effectively under pressure is absolutely mandatory.
How To Apply:

Click “Apply’ button to process your Job application!

More Information

  • This job has expired!
Share this job
Contact The Employer

Get In Touch

Smart Workers Home
107, Hwagok-ro, 13-gil, Gangseo-gu, Seoul, South Korea