Thank you for your interest in us! We are Rise Vision (Our Story & Our Values), a growing privately held software company that helps organizations effortlessly create, deploy and maintain their digital signage. Since 1992, we’ve helped thousands of companies around the world have great looking displays. We have offices in Toronto and Kansas City, but all 35 staff work from anywhere. Our only caveat is that we are all online and working from 9am to 5pm EST Monday through Friday. You can read more about how we work here.
If this sounds like you then read on! We’re looking for a Customer Support Manager to lead and coach our support team in providing exceptional service to our customers while continuously analyzing, identifying, and implementing customer self-service improvements to reduce the amount of effort it takes to support our customers as measured by the number of interactions they have with us to get their question answered or problem solved. We call each of these interactions a “touch” and we’re obsessed with figuring out how we can continuously reduce them while providing exceptional service. Want to join our support group (pun intended) and share our obsession?!?
We’re paying an annual compensation of $65,000 – $97,000, depending on your experience, as well as participation in the company profit sharing plan and benefits, you can read more about how we pay here. Within three months of starting we would like for you to have defined and implemented six touch reduction improvements, two per month, that reduces the amount of effort it takes to support our customers as measured by a 25% improvement in our year over year touch index reduction.
How To Apply:
Apply using the link in Custom Application URL
- Salary Offer $65,000 - $97,000/Year
- Experience Level 5-8-years, 8-10-years, 10-years
- Education Level Associate Degree, Bachelor's Degree, Master's Degree
- Working Hours 9am to 5pm EST Monday through Friday
- Closing Date December 9, 2018
- Job Application Via Custom Application Page