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Customer Support Specialist – SkyVerge 74 views

Job Expired

Customer Support Specialist 
(Work Remotely from anywhere in the World) 

SkyVerge

Job Description:

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.
We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.
You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you’ll likely get your hands dirty with a little bit of everything.

Job Responsibilities:

You’ll be responsible for…
  • Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed
  • Answering pre-sales questions and other feedback from customers
  • Documenting and optimizing our support process to improve customer satisfaction
  • Writing technical documentation and other content so customers can help themselves
  • Helping our engineering & product teams to identify areas where we can improve the customer experience
  • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need

Job Requirements:

You should be…
  • Excited to be on the customer’s team — you’ll need to understand and empathize with their problems before you start fixing things
  • A self-starter, capable of working independently
  • Dedicated to constant experimentation & learning
  • Familiar with HTML, CSS and JavaScript
Bonus points if you also have…
  • Experience with WordPress
  • Experience with WooCommerce (or other eCommerce platforms)
  • Experience supporting SaaS products
  • Experience with PHP / Ruby (or other programming languages)
  • Native-level fluency in a language other than English (We love being able to support customers in their native language!)

Benefits:

  • – Competitive salary- 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)

    – 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)

    – 8 weeks paid parental leave for new mothers and fathers

    – Work flexible hours from anywhere that has a reliable internet connection

    – Tools (hardware/software) to help you be productive

    – Allowance for professional growth (books, courses, conferences)

    – Home office or co-working allowance

    – A Kindle to help you keep learning

    We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things

How To Apply:

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More Information

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Company Information
  • Total Jobs 2088 Jobs
  • Category All Other Remote Jobs
  • Region(Country) Worldwide
  • Industry Employment Service
  • Company Size 1-10 employees
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