Humbly Confident Part-Time Support Specialist – YNAB

 Remote Career Opportunities at YNAB

• Hiring Organization: YNAB
• Company Website: https://www.youneedabudget.com/
• Job Title: Customer Support Specialist
• Remote Locations: Remote Worldwide
• Job Type: Part Time
• Salary: Training period: $18/Hour, Permanent Role (Part-Time): $20/Hour

About YNAB – Budgeting App

Job Overview:

As YNAB continues to grow, we are looking for friendly, technically-savvy Customer Support Specialists to join our team! It’s a part-time (25-30 hours a week) remote position, and you might just be a perfect fit. You’ll know it if you’re somewhat of a YNAB wizard already (or are willing to learn!), and are known for being helpful, patient, and awesome–particularly when it comes to problem solving and explaining complicated things in a way anyone can understand.

We love our YNAB customers, and we want to make sure they love their support experience. You’ll look forward to every chat message and email because it’s an opportunity to help another person gain control of their money and become a better budgeter.

That’s a super-brief intro, and there’s a lot more to it. But first, you need to know if you’ll even like working with us. (We think you will.)

Pay for this role is $18 an hour during the temporary training period, and increases to $20 an hour for permanent part-time team members.

YNAB is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success and are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team who loves working together to build something that matters.

Job Requirements:

• You’ll be able to send at least 9 replies per hour.
• You could flawlessly juggle three live chat conversations at a time.
• You can commit to a set schedule of 25-30 hours per week, with one shift on Saturday or Sunday.
• You value excellence and continuous improvement. At the same time.
• You understand how every support response is an expression of the YNAB culture and brand.
• Other people consider you a stellar communicator.
• You love making people happy.
• People thank you when you deliver difficult news. You’re that good.
• You enjoy trying things you haven’t ever done before.
• You aren’t afraid to ask questions.
• You are wildly productive and independent, but a team-player at heart.
• You have a laptop or computer for your training period (a tablet or Chromebook won’t quite cut it for some of the programs we use).

Bonus Points:

• You already use and love YNAB.
• You have experience working remotely.
• You have customer support experience.

How To Apply:

Click “Apply” below to process your Job application!