MySQL Support Engineer
(Work Remotely in South America)
Percona
Job Description:
Job Responsibilities:
Percona’s Support Services team is responsible for the performance and availability of our customers’ most critical systems. As a Percona Support Engineer, you will be providing our customers with professional expert-level knowledge in a friendly, helpful and responsive way via chat, e-mail and phone. You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members. If you are an advanced MySQL DBA this could be the role for you!
Job Requirements:
Core Skills
- Good knowledge of both MySQL and InnoDB, including;
- All aspects of configuration.
- Performance tuning, query optimization, & index tuning.
- Backup solutions such as XtraBackup, & mydumper.
- HA solutions such as MHA.
- Detailed understanding of monitoring requirements.
- Demonstrable experience of administering Linux based systems.
- Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
- Polite, friendly and professional; this position requires significant customer interaction and teamwork.
- Excellent written and spoken English.
Desired skills
- Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
- Experience with Galera / XtraDB Cluster, & HAProxy.
- Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
- Experience with Nagios, Percona Monitoring Plugins and other monitoring tools.
- Experience of configuration management solutions such as Ansible, Puppet or Chef.
- Experience with tools from the Percona Toolkit suite.
- MySQL DBA, MySQL Professional Certifications.
- MongoDB installation, configuration, and troubleshooting.
- Knowledge of RocksDB (expert knowledge would be outstanding but not required).
How To Apply:
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More Information
- Salary Offer To be discussed
- Experience Level 1-2-years, 3-5-years, 5-8-years, 8-10-years, 10-years
- Education Level not-required
- Working Hours To be discussed
- Job Application Via Custom Application Page