Product Support Specialist (Remote-Contractor) – ConvertKit

Job Highlights – Convertkit Support Specialist

• Company Name: Convertkit
• Company Website: https://convertkit.com/
• Job Title: Product Support Specialist
• Job Scope: Live chat and email customer support role
• Job Type: Remote, Full Time
• Salary: $15 – $20 per hour

Job Description:

We are looking for awesome people to join our Product Support Team and start a career at Convertkit! Our Support team is vital to our engagement strategy. Engaging with customers quickly via onboarding and retention initiatives is vital to the success of ConvertKit. As such, we’re deepening our coverage to produce greater availability and shorter wait times regardless of time zone.

Job Responsibilities:

• Handling a minimum of 50 customer queries per day via email or Live Chat.
• Teaching customers how to use the ConvertKit platform.
• Communicating with the team via Slack and occasional Zoom video meetings.
• Attending weekly or monthly team meetings.
• Working remotely from anywhere in the world!
• Collaborate with Customer Success, Engineering, Marketing, and Product teams.

Job Requirements:

• Ability to commit to 32-40 hours a week.
• A collaborative mindset.
• A strong internet connection to ensure availability.
• Eagerness to learn and stay up to date with technology.
• Ability to work during high traffic times – weekdays. We’ll consider candidates with all schedules.
• Great work ethic and efficiency — working fast without sacrificing quality.
• Good writing and verbal skills (English).
• Experience with Convertkit, similar platforms, or supporting a SaaS product.
• 1-2 years of product support experience.

Salary At Convertkit (Plus, Other Benefits):

• $15-20 (USD) an hour based on experience with bonus opportunities
• Learning opportunities about ConvertKit, email marketing, blogging, and online business as needed
• Flexible work schedule
• Remote work as a contractor

How To Apply:

To apply for this job please visit convertkit.workable.com