We are looking for awesome people to join our Support Team! Our Support team is vital to our engagement strategy. Engaging with customers quickly via onboarding and retention initiatives are vital to the success of ConvertKit. As such, we’re deepening our coverage to produce greater availability and shorter wait times regardless of time zone.
- Handling at minimum 50 cases per day via email or Live Chat.
- Teaching customers how to use the ConvertKit platform.
- Communicating with the team via Slack and occasional Zoom video meetings.
- Attending weekly or monthly team meetings.
- Working remotely from anywhere in the world!
- Collaborate with Customer Success, Engineering, Marketing and Product teams..
- Ability to commit to 32-40 hours a week.
- A collaborative mindset.
- A strong internet connection to ensure availability.
- Eagerness to learn and stay up to date with technology.
- Ability to work during high traffic times – weekdays. We’ll consider candidates with all schedules.
- Great work ethic and efficiency — working fast without sacrificing quality.
- Good writing and verbal skills (English).
- Experience with Convertkit, similar platforms or supporting a SaaS product.
- 1-2 years of product support experience.
- Learning in-depth about ConvertKit, email marketing, blogging and online business as needed
- $15-20 an hour based on experience with bonus opportunities
- Flexible schedule
- Remote work as a contractor
How To Apply:
To apply for this job please visit convertkit.workable.com
- Salary Offer $15-20 an hour based on experience with bonus opportunities
- Experience Level 1-2-years, 3-5-years, 5-8-years, 8-10-years
- Education Level not-required
- Working Hours 32-40 hours a week.
- Closing Date January 20, 2019
- Job Application Via Employer Email