genpact
Company Website: https://www.genpact.com/
Remote Locations: United States
Job Type: Contract
Job Overview:
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.
Pay Rate: – $13/hr – Contract job until end of Dec 2020.
Remote Job: – Complete Remote (Work from Home)
Minimum qualifications: – High school diploma or equivalent
Shift timings: – 7:00 AM – 10:00 PM, Monday-Friday, (8.5 hours per day)
Job Responsibilities:
- Making Outbound Calls to confirm/reschedule participant’s appointment with a New Business Benefit Advisor.
- Answer inbound phone calls to schedule appointments for participants to speak to a New Business Benefit Advisor
- Answer inbound phone calls pertaining to the status of an application or general customer inquiries.
- Respond to instant live chat requests with colleagues and supervisors.
- Actively listening to participants to understand both verbal and non-verbal queues.
- Researching options in proprietary tools and elsewhere on the internet.
- Demonstrating sustained confidence and resilience during challenging interactions.
- Fully and accurately documenting all conversations and actions taken on each interaction.
- Working with Benefit Advisors and enrollment specialists, assisting them with their work load during periods of high call volume.
Job Requirements:
- Possess ability to talk and efficiently type simultaneously.
- Strong keyboarding skills and desktop navigation.
- Proven success in maintaining a calm and professional demeanor in a fast-paced business environment.
- Meets or exceeds all key performance indicators.
- Strong written and verbal communication, customer service and rapport building skills.
- Aptitude for understanding details of insurance or complex information.
- Takes initiative and demonstrates strong problem-solving skills
- Experience and comfort using telephony, internet and computer tools.
- Must successfully complete a 10-day paid training course
How To Apply:
Click “apply” below to process your Job application!
More Information
- Remote Job Location United States
- Salary Offer $13/hr
- Experience Level Junior Level
- Education Level unspecified
- Working Hours 7:00 AM - 10:00 PM, Monday-Friday, (8.5 hours per day)
- Job Application Via Custom Application Page