Remote E-Commerce Customer Service Representative – wrrk.com

Job Expired

wrrk.com

Company Website:https:// www,wrrk.com/
Remote Locations: US
Job Type: Full Time

Job Overview:

At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that’s what we do. We are a remote customer service team for start ups.

We provide our clients with dependable, empathetic and best in class customer support. We are looking to add top-ranked customer service professionals to our growing team. We are a metrics-driven, results-oriented team providing customer service as well as technical support to brands customers love.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.

Job Responsibilities:
  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality
  • Take ownership of issues and see them through
Job Requirements:
  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
  • Comfortable and able to provide phone support
  • You must have access to a dedicated, quiet work space
  • Experience with Zendesk or any other helpdesk software
  • Experience with Slack or any other online communication tool
  • Remote work experience is a plus
  • Make good judgment decisions in accordance with policies and procedures.
  • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.
  • You must be able to type quickly and accurately
  • You must be able to communicate clearly
  • You must be empathetic
  • You must be a tireless team-player
  • You must have a proven record of showing up on time
  • You are driven to solve problems
  • You demonstrate good judgment
Benefits:
  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision and dental benefits for full-time employees
How To Apply:

Click “apply” below to process your Job application!

More Information

  • This job has expired!

Our Location:

200, Yuhyeon-ro, Gimpo-si, Gyeonggi-do, South korea