Remote Tax Support Associate – Intuit

Intuit

Company Website: https://intuit.com/
Remote Locations: United States
Job Type: Full Time

Job Overview:

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Job Responsibilities:

• This is a seasonal customer facing position providing product support for tax topics for TurboTax Customers
• Motivated and capable to learn tax preparation skills and become a credentialed Enrolled Agent (IRS licensed tax practitioner)
• Help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
• Apply defined practices, procedures and company policies to troubleshoot and resolve product and customer inquiries related to tax topics
• High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy
• Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
• Document customer interactions
• Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Job Requirements:

• College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax
• Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
• Strong customer service skills with ability to empathize and instill confidence
• Some experience preparing federal and state returns for individuals (1040). Minimum of 1 year of prior tax preparation experience in a tax practice or retail setting a plus
• Some experience providing support in a call center environment a plus (WFH or on site)
• Strong Research skills and the ability to quickly use online resources to find answers
• Critical thinking, and problem solving
• Persistence and determination
• Willingness to utilize audio/visual tools to communicate with customers
  • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
  • Friendly and reassuring on camera
• Bilingual (English/Spanish) communication skills (written & spoken) a plus

How To Apply:

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