(Remote Work) CHAT & PHONE Customer Service Representative – Transcom

Transcom

Company Website: https://www.transcom.com/en
Remote Locations: United States
Job Type: Full Time

Job Overview:

Do you love helping people and sharing your knowledge?

Do you have excellent verbal and written communication skills?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of home?

You’ll be frontline support to our customers to address their questions or concerns and help them with a variety of products and services. It’s important to our client that you are held to high standards when communicating to customers over the phone or through email/online chat. Your priority is to provide each customer with a personalized and memorable experience!

About Transcom

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It’s what we call smarter people experiences.

We are 27,000 customer experience specialists, at 50 contact centers and a large network of remote employees, across 20 countries. We deliver services in 33 languages to international brands in various industries.

Job Responsibilities:

Effortlessly engage with customers, actively listen, analyze the need, and locate solutions quickly
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home
Work in a highly structured environment with strict adherence to your assigned, full-time schedule, supporting a high volume of customers via Chat and phone
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Job Requirements:

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with opportunities for overtime
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone or in Chat
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, concentrate, and interact with others in a prolonged setting.
• Experience in an online Chat support role, preferred
• Previous call center and/or work from home experience, preferred
• Must live and work in one of the following states:

AL, AR, AZ, FL, CO, ID, IN, IA, KS, LA, MS, MO, NE
NH, NC, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI

Home Office Requirements

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
• Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
• Minimum download speed 5 Mbps
• Minimum upload speed 1 Mbps
• Ping less than 100 ms
• Ability to provide a wired USB headset
• A windows desktop or laptop that meets below minimum requirements:
• Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
• Compatible processor (2 cores of higher)
• Incompatible Intel processors (Celeron & Pentium D)
• Incompatible AMD processors (Athlon X2 & Sempron)
• Mobile Processors (denoted as M) are incompatible
• Operating System – 64-bit and Windows 10 Professional, Enterprise, or Education
• Minimum Memory – 4GB RAM
• Storage – Hard drive must have at least 10GB of free space
• Ports – Minimum 1 USB 2.0 port
• Webcam is not required, but encouraged.

Benefits:

• Position as a Transcom employee (not an independent contractor)
• Improved Work / Life balance with paid time off (PTO)
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• 100% work at home, including training
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

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