Job Expired

Bellacor

Company Website: https://www.bellacor.com/
Remote Locations: United States
Job Type: Full Time

Job Overview:

Join the Bellacor team as part of a fast-paced online business. Bellacor has more than one million shoppers monthly seeking the latest lighting and home furnishings. Bellacor is seeking talented candidates with exceptional sales and customer care skills to drive sales and provide only the very best outstanding service.
A Bellacor Customer Care Representative manages all aspects of servicing the customer, including sales. Customer Care Representatives quickly and accurately identify and assess individual customer needs via calls, email, and chat and take appropriate steps to satisfy those needs. Representatives must solve problems following established practices and procedures.

Job Responsibilities:

Handle high volumes of customer interactions per day across email, phone and chat professionally
Deliver excellent customer service in all customer interactions
Answer questions related to product information, order status, shipping/delivery issues, etc.
Educate customers on policy, products & promotions, and process
Sales, personal shopping for customers, and accurate order placement
Outbound calls to business partners for product/order information
Outbound calls to customers to resolve inquiries
Meet/exceed established goals and metrics
Manage customer follow-up in a timely manner
Assist team members as needed

Job Requirements:

Customer service experience (1 – 3+ years) preferably in a call center setting
High school diploma or GED equivalent
Proficient with the Microsoft Office suite and the internet
Strong interpersonal, organizational and communication skills, both verbal and written
Strong work ethic and goal oriented
Exceptional multitasking skills, able to handle multiple customer interactions simultaneously using multiple applications
Independent creative problem solving and decision making
High sense of urgency and attention to detail
Adaptive, flexible team player
Ability to de-escalate customers as needed
Ability to research, understand, and resolve complex problems
Basic math, calculating percentages, refunds, and discounts

Benefits:

Come home to Bellacor in the North Loop of Minneapolis. Bellacor offices offer a relaxed, dog friendly workplace with an on-site gym.
This is not your typical call center! We offer a set schedule from 9:30 to 6pm and strong company culture where we work and play hard even when we are working from home.
Bellacor offers competitive pay, a generous paid time off plan, and the opportunity to participate in medical, dental, vision, life and disability insurance.
Commuter discounts are available to all team members, along with a free workout room and wellness room on site to help keep you physically and mentally in the game. Bellacor team members participate in fun monthly events. And yes, you can bring your dog to work!
Bellacor also has your future in mind by contributing to our team members’ 401K and Roth retirement plans as well as providing life insurance and long term disability.