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(Remote Work) Customer Service Representative – AppleOne

AppleOne

Company Website: https://www.appleone.com/
Remote Locations: USA
Job Type: Full Time

Job Overview:

The Customer Service Representative position – is an entry-level position that involves using scripted responses to answer questions from the public, entering information required to process forms, and collecting and entering data into an Internet Self Response (ISR) instrument. The information will be entered into screens on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. The CSR will report to a supervisor and be a member of a team lead by a customer service manager. Training will be provided.

Hourly Salary: $15.00/ hour

Job Responsibilities:

Follow defined program information, processes, and procedures. •Handle inbound and outbound contacts in a courteous, timely, and professional manner. •Adhere to approved scripts in conducting interviews and completing forms. •Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries. •Enter data into desktop application to accurately capture all responses. •Adhere to the Title 13 requirements for maintaining confidentiality of all data. •Follow defined guidelines as they apply to completing forms. •May be required to work some weekends. Overtime maybe required. •Report problems that occur. •Adhere to designated work schedule. •Perform other related duties as assigned. •Weekend and night shifts availability EDUCATION High school diploma or GED required. Apply for this great position as a customer service representative today! We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Job Requirements:

For remote role, equipment required (desktop/laptop) and must have a broadband of 50mbs Reliable internet connection Dedicated and quiet space for work.

Recommended skills:
Scheduling Leadership Customer Service Confidentiality

Benefits:

Work From Home

How To Apply:

Click “Apply” below to process your Job application!

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