(Remote Work) Customer Service Specialist – Abilico

Abilico

Company Website: https://www.abilico.com/
Remote Locations: United States
Job Type: Full Time

Job Overview:

Abilico’s Mission is to connect people with medical needs to technology that empowers them to thrive. We are a Certified B-Corp and a leading online retailer of medical compression garments. To help with our mission we are looking for a Customer Service Specialist to help out across the business as we expand into other areas of durable medical equipment. As a Customer Service Specialist you will be the first touch point for many patients and individuals, helping take orders, handling customer service issues and helping with light bookkeeping.

The Role of the Customer Service Specialist is to handle incoming and outgoing customer service via phone and email. The customer service specialist is expected to help with light bookkeeping as needed. Additionally, the Customer Service Specialist is expected to escalate issues to their direct report when necessary. This position is remote.

Job Responsibilities:

• Answering of incoming calls to assist patients and medical professionals in ordering as well as general Customer Service inquiries
• Escalating of Customer Service issues as needed to Customer Service Manager
• Answering any incoming emails in a prompt and timely manner
• Assisting with light bookkeeping
• Assist with daily operations as needed

Job Requirements:

•  6 months of Customer Service experience over the phone
• 6 months of Customer Service experience over email
•  Excellent verbal and written communication
•  Familiarity and understanding of basic computer principles
• High level of professionalism and patience
• Strong desire to help others
• Ability to learn on the fly

How To Apply:

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