(Remote Work) Customer Support Representative, Philippines – Jungle Scout

Job Expired

Jungle Scout

Company Website: https://www.junglescout.com/jobs/
Remote Locations: Philippines
Job Type: Full Time

Job Overview:

Philippines Only

Are you passionate about helping customers and entrepreneurs be successful?

Do you have a strong analytical mind with a thirst for solving puzzles and uncovering hidden issues?

Do you thrive when you’re contributing to a high-performing, humble team?

Do you love knowing that your work is empowering entrepreneurs, delivering value to your customers, and smashing out goals with the #dreamteam— all in the same day?

Amazing, then you’re the type of person we’re looking for!

At Jungle Scout, we are on a mission to empower entrepreneurs to be successful Amazon sellers. We work hard, keep it real and do it all for our customers by providing industry-leading tools, education and content.

Now we’re looking for a Customer Support Representative to join the team and help our customers realize the full value of our product suite! After product training the CSR will be a primary subject matter expert for the Jungle Scout products and will report to a Customer Support Manager based in the Philippines.

Schedule:

  • Option 1: 11AM – 8PM CST on Saturday – Wednesday
  • Option 2: 10AM – 6PM CST on Wednesday – Sunday

If this sounds like a role you’d be interested in please read on!

Job Responsibilities:
  • Answer questions. You’ll be answering customer questions as quickly and succinctly as possible. You’ve never met a question you couldn’t find an answer for.
  • Communicate with customers. You’ll be on the front-lines of the customer experience; interacting with customers using email, chat, occasional video calls, Facebook/Instagram and more!
  • Love our customers. We love our customers, a lot. They put their trust in us to help grow their business and we take that responsibility seriously. You’ll keep customers happy and make sure they get the most from their purchase.
  • Product expert. You’ll know your way around our products with your eyes closed. You’ll learn and master the use of Jungle Scout products quickly, and be excited to show a customer how it’s done!
  • Inbox management. We like to set goals (and smash them). You’ll be responsible for meeting all company and department-specific targets for support inboxes.
Job Requirements:
  • Experienced. You’ve worked in customer service before (ideally for 2+ years) and are comfortable engaging with customers.
  • Self Starter. You are self-motivated, independent and always ready to bring a positive attitude on a daily basis.
  • Polished communicator. You are a strong, polished communicator in English capable of engaging with customers both verbally and in writing.
  • Empathetic. You are an empathetic individual with a customer-first mindset.
  • Team player. You are a team player passionate about continuing to advance the Customer Success department of Jungle Scout.
  • Organized. You have a to-do list for your to-do list. You’re well versed in productivity tracking tools, hyper-organized and able to manage your time well.
  • High attention to detail.  Small things don’t go unnoticed with you.
  • Analytical. CSRs need strong analytical skills to determine customer needs and to provide solutions to difficult requests.

You get bonus points if you are…

  • A Remote Worker. You’ve worked remotely before and already have a dedicated workspace.
  • An Amazon Seller. You speak the Amazon FBA language and have sold a product before!
  • Experienced. You have had experience answering customer support emails as well as live chat and/or sending social care replies.
How To Apply:

Click “apply” below to process your Job application!

More Information

  • This job has expired!

Our Location:

200, Yuhyeon-ro, Gimpo-si, Gyeonggi-do, South korea