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(Remote Work) Customer Support Representative – Zenkraft


Company Website:
Remote Locations: United States
Job Type: Full Time

Job Overview:

Zenkraft is hiring!

We’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.

Salary: $65,000 — $85,000

Location: United States EST

Job Responsibilities:
  • Be first point of contact for customer service enquiries
  • Support onboarding of new customers, gathering implementation criteria
  • Investigate customer issues; identify the problem, resolve or escalate
  • Install and configure our application
  • Build workflow, process builders, reports and dashboards per the customer requests
  •  Configure the Zenkraft-Salesforce shipping solution
  •  Assign user licenses and manage user permissions
  •  Provide timely responses to ongoing customer cases
Job Requirements:
  • Willingness to learn, and a fast, effective learner
  • Resourceful when handling customer queries
  • Great at solving problems
  •  Personable with attention to providing great customer service
  •  Excellent communication skills
  • ·Familiarity with G Suite

You may have these skills:

  • Salesforce experience – our solution works on all of the Salesforce Clouds (certifications are a plus)
  • Experience with other AppExchange solutions
  • Ability to create Salesforce formulas, workflows and process builders
  • A small competency task using our app will form part of the interview process.
How To Apply:

Email your application to:

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