LiveWorld
Company Website: https://www.liveworld.com/
Remote Locations: United States
Job Type: Part Time
Job Overview:
At LiveWorld, our social media customer care agents provide social customer service, engagement for marketing purposes, and protection of brand image by providing a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, or holidays.
Job Responsibilities:
- Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
- Triage and respond to customers’ questions with authored responses or in a social context.
- Identify and escalate trends, topics, sentiment, and emerging issues
Job Requirements:
- Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
- Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
- Strong keyboard skills
- Ability to navigate between multiple systems or applications simultaneously
- Demonstrated personal or professional success engaging in a social channel
- Minimum 18 years of age required
- 2-3 years’ experience in online customer service desirable
- Some experience in a call center environment helpful.
- Work-at-home experience helpful.
- Social moderation experience desirable but not required
- Healthcare background desirable but not required
- Experience with social media tools such as Salesforce, Sprinklr, Khoros or similar tools desirable
- College Degree or equivalent experience preferred
Benefits:
- Work at home
- Flexible scheduling
- Dynamic environment in fast paced social industry
- Opportunity to learn new skills and further develop existing skills
- Opportunity to learn within healthcare and non-healthcare industries
How To Apply:
Click “Apply” below to process your Job application!
More Information
- Specific Job Location United States
- Salary Offer to be discussed
- Experience Level Mid Level
- Education Level Bachelor's Degree
- Working Hours Flexibility is needed to occasionally work evenings, nights, weekends, or holidays.
- Closing Date August 13, 2020
- Job Application Via Custom Application Page
