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(Remote Work) Technical Writer – Cofense

Job Expired


Company Website:
Remote Locations: United States
Job Type: Full Time

Job Overview:

Purpose of Position: Reporting to the Director of Product Management, the Technical Writer is responsible for assisting with our fast-paced environment building out and formalizing product documentation for existing and emerging products.

Job Responsibilities:
  • Use critical thinking skills and understanding of products and technology to write accurate, well-organized, and useful documents for the given audience.
  • Develop product expertise by interviewing subject matter experts, performing technical research, and using the product you are writing about.
  • Ensure accuracy of documentation by testing documents against software.
  • Identify contradictions between specifications, design, and documentation.
  • Work independently to ensure that documentation projects meet content and schedule objectives.
  • Collaborate with team members to implement an information architecture that maximizes content reuse and consistency across products.
  • Prepare weekly status reports.
  • Perform other duties as assigned.
Job Requirements:
  • Can analyze and extract pertinent information from Product Management, Project Management, Engineering, and Marketing teams
  • Possesses excellent written and oral communication skills and uses those skills to build strong relationships with internal stakeholders and cross-functional teams
  • Understands best practices for writing documentation intended for localization
  • Is familiar with the Software Development Lifecycle (SDLC)
  • Has a working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint
  • Has a working knowledge of Atlassian Confluence and JIRA
  • Can be focused, flexible, efficient, and attentive to details
  • Basic knowledge of MadCap Flare
  • Able to dig into CSS to shape the look and feel of product documentation
  • Able to research solutions to issues experienced with authoring tools
  • Bachelor’s Degree in English, Writing, Communications, Computer Science, or related field preferred
  • 5+ years of experience in a technical writing capacity
  • Experience with relevant technical tools and environment including authoring tools, CMS tools, communication best practices, style/format/structure guidelines, visualization techniques, and best practices for content translation
How To Apply:

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