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(Remote Work) WordPress Technical Support – Modern Tribe

Modern Tribe

Company Website: https://tri.be/
Remote Locations: Worldwide
Job Type: Part Time

Job Overview:

Our team is looking for a seriously support-loving person to add to the mix. We currently provide technical support for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference.

We’re looking for someone for around 15-20 hours a week to help us go the extra mile when customers reach out for help with the both the tech-y and less tech-y side of things, like bug reports, feature requests, product reviews, account access and questions about product features.

However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 800,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance.

The range of products and services we support is also growing. Having an eye and good memory for detail, coupled with the ability to stay up to date with any changes, is essential.

Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.

Location

Work from anywhere and join our distributed team working across the globe. If your timezone is outside of US business hours, but you work at least 3-4+ hours of overlap each day, let’s chat. You should be fluent in English and just need a computer and a strong wifi signal to support daily video chats with the Tribe.

Compensation

Our hourly rate for this gig is commensurate with experience between $15-20/hour. This gig is about 10-15 hours per week of work. This is a one time contract position, though we are always seeking longer relationships with kick-ass people.

Job Responsibilities:
  • Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
  • Field incoming feature requests and document them for consideration in the roadmap
  • Take point on the WordPress.org forums for our core plugin offerings
  • Testing bug reports locally and logging them in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate
  • Pre-release quality assurance testing for every new release and product
  • Recording video walkthroughs highlighting plugin functionality
  • Creating tutorials, documentation, screencasts and other forum materials to help guide people to success
  • Writing snippets to solve one-off problems
  • Helping run regular user testing sessions
  • Being the voice of the community during roadmap discussions
  • Supporting product partners (other theme/plugin authors) and nonprofits
Job Requirements:
  • Extremely outgoing and friendly attitude
  • Strong communication skills
  • Experience working as part of a remote team
  • Self-motivated, detail-oriented
  • Strong organizational skills
  • A methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines
  • Strong communication and/or experience working as part of a remote team
  • A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up. This is important because our products are highly technical.
  • A love for all things WordPress with a good understanding of its codebase and community
  • Basic familiarity with The Events Calendar, our main product. Bonus points for experience using any of premium add-ons, such as Events Calendar PRO.
  • Experience working with GitHub or other repo-sharing platforms. In other words, you can clone repos, pull branches and set up local WordPress installs without hassle.
  • Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines
  • Fluent English speaker – bonus points for fluency in other languages

Bonus Points

  • Have built your own WordPress plugins. Double bonus points if those plugins extend The Events Calendar.
  • Love doing video tutorials and have a home setup to do it
  • Have a proven track record providing support specifically for WordPress plugins, or have an active track record in the WordPress.org community
How To Apply:

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Smart Workers Home
107, Hwagok-ro, 13-gil, Gangseo-gu, Seoul, South Korea
admin@smartworkershome.com
https://smartworkershome.com