Support Specialist (Bilingual Spanish/English) – Doist

Job Expired

Support Specialist (Bilingual Spanish/English)

Work Remotely from anywhere 
Native Level Fluency in English and Spanish 

Doist

Job Overview:

As a Support Specialist, you’ll join a global team of individuals who are passionate about customer service and improving the development of Doist’s technology. For many of our users, our Support Specialists are the only human interaction that they will ever have with Doist which places an incredible responsibility and opportunity to reinforce our company values and provide exceptional service. In this full-time, fast-paced and intellectually challenging role,

Job Responsibilities:

you’ll:

  • Deliver outstanding multi-channel (Zendesk, social media, blog, app stores, etc.) customer support in English and Spanish
  • Reproduce and troubleshoot product issues, report them to the appropriate engineering teams and monitoring their status
  • Share user feedback with internal teams to identify customer needs and translate user insights into a better product experience
  • Work together with engineers, designers and marketers on various projects, serving as an ambassador of customers’ needs
Job Requirements:

About you

You are passionate about customer service, extremely proactive, and work well independently and as part of a remote team. Additionally you should have:

  • Native-level fluency, both written and spoken, in English and Spanish (additional language skills are a plus)
  • Deep understanding of at least 2 of the following operating systems: macOS, Windows, Android, iOS
  • Strong passion for expanding knowledge across multiple technologies
  • Excellent writing skills with an articulate, conversational style
  • Enthusiasm about working in an international, multi-cultural environment
  • Willingness to work flexible hours and weekend shifts when required
  • A good foundational knowledge of Todoist (ideally using it regularly)
Benefits:

We’re bootstrapped, profitable, and committed to building a sustainable company that will grow for decades to come. We’ve built a benefits package that invests in our employee’s long-term personal and professional growth and well-being. Here’s a sample of what that includes:

  • Work-Life balance. That means 8 hours of work, 5 days each week (for a total of 40 hours) because the time you spend outside of work is just as important as the time you spend working.
  • Flexible schedule and location. This is a fully remote position, so you can work from wherever you please and on a schedule that works best for you. All you need is a computer and access to a stable internet connection (which we sponsor!).
  • Generous paid vacation. 40 days of paid time off to use however you like (vacation, national holidays, etc.).
  • Paid parental leave. 18 weeks of paid maternity leave and 5 weeks of paid paternity/adoption leave.
  • Education stipend. You’ll have a monthly budget to buy books, courses, and other resources you need to continue learning and developing.
  • Competitive compensation.
  • And much more!
How To Apply:

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More Information

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