Are you an Employer? Sign up and post your job at free of charge for a limited time!! :)

Technical Support Analyst – Forestry.io 17 views

Technical Support Analyst
(Work Remotely from anywhere in the World)

Forestry.io

Job Description:

Our Technical Support Analyst’s mission is to help our users have a successful experience using Forestry. If you’ve got a great blend of technical and people skills, love web development and helping people, this could be the perfect role for you.
This is a key role at Forestry. We want to improve how we do support and the quality of support we provide. You’ll be on the front lines working with our users and ensuring their success. There is a lot of room for the person in this role to grow and have a major impact at Forestry.

Job Responsibilities:

What You’ll Do
  • Help our users (primarily via Slack & Intercom) by solving problems, providing workarounds to issues and helping them get setup with our software.
  • Communicate internally with our development and product teams, reporting the issues and concerns of our users.
  • Help ensure the quality of our product by helping with testing, software documentation and providing suggestions for improvements.
  • Use your creativity and resourcefulness to improve how we do support. This may include writing FAQs, setting up bots, making the most of our tools, etc.

Job Requirements:

To Be Successful In This Role, You’ll Need
  • Top-notch communication skills. You’re patient. You can keep your cool when things get stressful. You’re a great writer.
  • To be helpful, positive and empathetic. You’re not the type of person to get easily frustrated by others and you don’t take things personally.
  • Technical skills -but maybe not a full-on programmer. You’ve probably done some web development, maintained websites and can understand its nuances (how to set up hosting, buy a domain name, etc). Bonus points for familiarity with the JAMstack, static site generators or Git.

How To Apply:

Please send your Resume to careers@forestry.io.

More Information

Apply for this job
Share this job
Company Information
  • Total Jobs 2008 Jobs
  • Category All Other Remote Jobs
  • Region(Country) Worldwide
  • Industry Employment Service
  • Company Size 1-10 employees
Contact The Employer
https://smartworkershome.com/wp-content/themes/noo-jobmonster/framework/functions/noo-captcha.php?code=20dcc

Get In Touch

Smart Workers Home
107, Hwagok-ro, 13-gil, Gangseo-gu, Seoul, South Korea
admin@smartworkershome.com
https://smartworkershome.com