Job Description:
As a Ticketing Agent at Hopper, you will be the go-to person for any GDS or ticketing inquiries from our team Travel Support and Advanced Booking Agents. You will also be involved with the day-to-day air reservation ticketing operations.
If you know almost everything about standard airline policies, can speak fluent Sabre and/or Apollo remarks, aren’t scared of the words “plating” and “PNR”, are a natural problem solver, and thrive on thinking creatively to help customers achieve a positive experience, you’ll be a perfect fit in this role.
Job Responsibilities:
- Provide GDS and Ticketing support to Travel Support and Advanced Booking Agents via Slack
- Monitor multiple queues across five different PCCs (and counting) in Sabre, Apollo and Farelogix
- Process full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC)
- Contact users by phone and email for schedule changes
- Reach out to airlines to obtain waiver codes for name corrections, refunds, etc
- Occasionally help our users via phone, e-mail or live chat if the volume is high
Job Requirements:
- 3+ years experience at a leisure or corporate travel agency and experience in domestic and international reservations
- Expert Sabre or Apollo knowledge including building, pricing, ticketing and completing complex exchanges
- Experience working with Farelogix APIs, Navitaire, auto-ticketing scripts, and custom script building an asset
- Ability to work within a multi-source environment incorporating multi-GDS, multi-PCC, and multi-PoS
- Major attention to detail and sound judgement to ensure every ticket is handled and actioned appropriately in an environment with competing and changing priorities
- Exceptional communication skills, both written and verbal, in English
- Previous experience working remotely
- Availability to work both weekdays and weekends on the following shift; 10:30 PM until 8:30 AM EST (10 hour-shift)
- Ability to start early January
Benefits:
- Well-funded and proven startup with larger ambitions, competitive salary and stock options
- Dynamic and entrepreneurial team where pushing limits is everyday business
- Access to comprehensive medical, dental, vision, disability and life insurance, all on us
- IATA Travel Agent Card for discounts in the travel industry
How To Apply:
Apply using the link in Custom Application URL
More Information
- Remote Job Location Canada Remote
- Salary Offer To be arranged
- Experience Level 3-5-years, 5-8-years
- Education Level Associate Degree, Bachelor's Degree, Master's Degree
- Working Hours 10:30 PM until 8:30 AM EST (10 hour-shift)
- Job Application Via Custom Application Page
