Travel Consultant – Remote Customer Service
American Express
Job Description:
Get a first-class start to your travel industry career.
If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. With an intensive 11-week, paid training and mentoring program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a leader in the travel industry?
Once you’ve completed the training, you will be ready to take whatever travel request comes your way in our call center:
- You will delight our Premium Card Members with unforgettable experiences
- As a consultant, you will refine understanding by asking personalized fact finding questions
- If you are not a travel expert yet, you will know where to look to find the information you need
- You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
- You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation
- At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
- You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty
Job Requirements:
What you need to thrive:
- Proven ability to provide premium customer service
- Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles. Travel reservation experience is a plus.
- A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
- Natural consultative skills, with the ability to offer confident recommendations
- Sufficient geography knowledge
- The resilience and composure to remain positive under pressure and constantly-evolving circumstances
- Confident computer skills are vital as you’ll be using multiple tools and systems daily
- Excellent time management & multi-tasking skills
- Executive presence
- Ability to collaborate in person with all levels of leadership
- Ability to thrive in a metric driven and team based environment, with a healthy competitiveness to meet and exceed goals
- The flexibility to work shifts, including nights and weekends
The Hours of Operation are from Monday-Sunday (7 days/week) from 5:30a – 2:00a local time. Schedules are TBD and hours of operation could change due to business need.
Why American Express?
What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people. The powerful backing of American Express.
American Express is an equal opportunity employer.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
How To Apply:
Click on the Apply button below to process a job application for this position.
More Information
- Remote Job Location US
- Salary Offer To be arranged
- Experience Level 1-2-years, 3-5-years, 5-8-years, 8-10-years
- Education Level not-required
- Working Hours Monday-Sunday (7 days/week) from 5:30a – 2:00a local time
- Job Application Via Custom Application Page
