(Remote Job) Travel Service Expert with Amadeus GDS Experience – Airtreks

Airtreks

Company Website: http://airtreks.com/
Remote Locations: Worldwide
Job Type: Full Time

Job Overview:

This job is for people who want a serious steady job with a great company but without the traditional office and work schedule. Everyone in our company works remotely as we have no office. We have over 40 people in 12 countries. For this position, you may choose to work from 15 to 40 hours per week, but we do use regular schedules to provide 24/7 coverage so when you are working, the job is likely to take all of your attention.

You work from a place of your choosing as long as it is quiet and has good internet.

The compensation for this position varies from $1200-$3200 USD per month depending on airfare experience, English skill, time zone and other factors.

WHY DOES THIS JOB EXIST?

Hundreds of Airtreks customers are on multi-city trips at all times. A typical customer visits 8 cities on one trip. Airtreks sells them all their flights. Whenever a customer wants to change a flight, or the airline changes it for them, Airtreks is involved.

Your job is to help those customers to make their changes. To do this requires an understanding of how international airfare works, an ability to see the customer’s point of view, an ability to use web-based services to make changes (including the airline reservation system Amadeus), and comfort working with customers via email and the phone.

Job Responsibilities:

After your 2-week orientation and training, you start meeting regularly with your team of 10 other colleagues who live in different countries around the world including the USA, Argentina, Italy, the Philippines and Romania. You have some very experienced people to learn from and support you in your work.

You log in to your computer from wherever you are and work according to the schedule you agree to with the Scheduler. You use an internet phone as needed.

You work from a Tasks queue, Email queue, and a phone, receiving customer questions and requests and replying to them. When this involves a schedule change, it can involve using multiple online tools, phone calls to vendors, chatting with colleagues, interacting with customers. Sometimes you will hand off work to the next time-zone shift and sometimes they will hand it off to you. The team supports each other in helping customers get quick, quality service.

Job Requirements:

This job is for someone who has experience using Amadeus GDS to make flight changes and wants a flexible non-traditional job. Instead of Amadeus, if you have experience with Worldspan, Apollo or Sabre that works too.

You must want to work collaboratively with a team of others. We have talented, thoughtful, hard-working colleagues and if you are too, you’ll fit right in.

You must have a passion for helping others. All of us do. If you have worked with an airline or at an airport and you enjoyed it, then you probably do.

How To Apply:

Click “Apply” below to process your Job application!