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Work From Home Customer Success Manager (SaaS) – OnceHub

Job Expired


Company Website:
Remote Locations: United States
Job Type:

Job Overview:
We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Sales and Customer Success team. This is a remote, entry level position that we are hiring for in either Pennsylvania, Florida, Georgia, Alabama, South Carolina, North Carolina, Tennessee, Texas, Utah, Wisconsin, Iowa, Indiana, Virginia, or Illinois.
An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.
Please note that this is an entry level position and the annual salary range is between $25,000 to $30,000.
This is a remote, work from home role which saves you commuting time and allows flexibility. Since we are an international company, our standard business days are Monday to Friday. We are looking for individuals in the USA who is flexible and can work with stakeholders located around the world.
Please note that, at this time, we are only able to consider candidates who currently reside and have work authorization in the USA in either Pennsylvania, Florida, Georgia, Alabama, South Carolina, North Carolina, Tennessee, Texas, Utah, Wisconsin, Iowa, Indiana, Virginia, or Illinois for this particular role.
Job Responsibilities:
  • Answer phone calls and emails, providing support on a wide range of topics
  • Act as a trusted adviser to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
All shifts are full-time. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances. At this time we have the following shifts available in the USA:
  • Monday – Friday, 7pm-3:30am Eastern Time Zone
  • Monday – Friday, 12 – 8:30pm Eastern Time Zone
Job Requirements:
  • Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)
  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills
  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)

We offer development opportunities, and provide work equipment including a laptop, headset and a phone. You will also have the opportunity to participate in our bi-annual company retreat. f you want to contribute directly to the growth of an innovative SaaS company, please send us your resume!

How To Apply:

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107, Hwagok-ro, 13-gil, Gangseo-gu, Seoul, South Korea