Alorica-at- Home Customer Service Representative – Alorica


Job Description:

We need agents that can provide excellent customer service assisting customers with placing orders for customers and assisting with service recovery. Service recovery includes answering questions about placed orders, tracking shipments, processing returns, among other things.  Agents on this project must demonstrate exceptional customer service skills along with patience and empathy, and must also possess strong computer skills and experience with online shopping.

Job Responsibilities:

Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
•Successfully complete initial on-the-job training, as well as any new product or on-going training.

Job Requirements:

  • agents must be available to work a minimum of 15 hours per week during off peak months (Feb-Oct). Peak (Nov-Jan) may have minimum requirements up to 30 hours.
  • Minimum of 5 hours must be worked over the weekend. Representatives must be available to work afternoons, evenings and weekends throughout the year based on higher call volumes during these periods (approx. 3pm-9pm Central during the week and 12pm-9pm Central on weekends).

Training is Monday through Friday from January 7th to January 22nd from 12pm to 6pm CSTThe on the job training is Monday through Friday  January 23rd to February 1st from 12pm-5pm CST. Training pay is $8.25/hr or minimum wage per state or local area, whichever one is higher. Upon graduating from training, the call taking rate is $9/hr.

How To Apply:

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Our Location: 200, Yuhyeon-ro, Gimpo-si, Gyeonggi-do, South Korea

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