Apple At Home Customer Service Team Leader: South Korea

Job Expired

Job Highlights:

  • Company Name: Apple Inc.
  • Company Website: https://apple.com
  • Remote Location: Seoul, South Korea
  • Job Title: Customer Service Team Leader
  • Job Scope: Customer care service and team management
  • job Type: Remote, Full Time (40 hrs/week)

What Is It Like Working At Apple?

The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Join Apple, and help us leave the world better than we found it. At Apple, we believe that hard work, a fun environment, creativity, and innovations fuel the ultimate customer experience.

We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts on our customers. Building this environment starts with YOU!

The Worldwide Retail Customer Care Service team is looking for motivated, outgoing, and tech-savvy individuals who want to offer Apple Customers an unparalleled customer experience.

What Does an Apple Customer Service Leader Do?

As a Service Team Leader, you will be accountable for the specialists’ performance in providing the best customer experience while customers are on the call with the specialists.

You will be responsible for the specialist’s daily work performance to meet functional KPIs.

The candidate must possess excellent communication skills, both verbal and written. Be detail-oriented and a team player to share best practices.

Possess a strong work ethic and leadership skills. Be ready to have a flexible schedule, including the ability to work nights and weekends.

Behind the scenes, you will be the subject matter expert in business processes and systems with an innovative and persistent approach to recommending and implementing best practices and continual improvement of processes within Retail Customer Care.

Scope of Job Responsibilities:

  • Performance Management
  • Team Management
  • Exceptional Communication and Interpersonal Skill
  • Customer Focus
  • Creativity – ability to think outside the box
  • May require working non-standard business hours such as evenings and weekends

What Are The Key Qualifications For The Position?

  • Supervisory leadership experience in a Frontline Customer center managing specialists
  • Proven ability to drive amazing customer experiences – and results – through team development.
  • Experience in process re-engineering and project management
  • Fluent business level in English and Korean

How To Apply:

  1. Click the Apply button below
  2. Log in to Jobs.Apple.com (The official career page of Apple)
  3. Fill in the application form and submit
  4. Follow the further instruction at Apple Career

More Information

  • This job has expired!