Remote Job: Apple At Home Advisor in Sydney – AppleCare

Job Highlights – Apple At Home Advisor (Remote Position)

  • Company Name: Apple Inc.
  • Company Website: https://www.apple.com/
  • Job Title: Apple At Home Advisor
  • Job Scope: Product and technical support for Apple customers by email or live chat
  • Job Type: Remote, Full-Time / Part-Time
  • Job Location: Remote in Sydney, Australia

Apple Inc. is currently hiring At Home Advisors based in Australia. This role is a customer support position that is carried out in a fully remote work setting and in flexible working hours. (Flexible hours between 9:00 a.m. and 12:30 am AEST)

You must be older than 18 to apply to this position, however, arguably it’s said that if one who is below 18 (for example, at 17) has exceptional skills, Apple may permit him/her to onboard.

The job descriptions below were sourced from the official career page at Apple. Please read the job description carefully and learn the ideal types of candidates that Apple is looking for.

From the official career page, you can also check on other Apple At Home Jobs that are currently available by job title and location.

What Is It Like Being an Apple At Home Advisor?

As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and technical support.

This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

If you believe you possess the following qualities, you will become an excellent Apple Home Advisor:

  • You’re a problem-solver and amazing with customers.
  • You’re enthralled by the way things work and have the ability to install, maintain, and troubleshoot your own hardware and software.
  • You can multitask across systems and applications, analyze and resolve various complex technical issues, and comfortably navigate different operating systems.
  • You have excellent verbal and written communication skills, as well as the ability to prioritize and manage your time effectively.
  • You’re not only here to help fix technical issues, but also to provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.

If this sounds like you, you could be the next Apple At Home Advisor.

  • Professional troubleshooting expertise or proven technical ability
  • Customer service focus and passion for support
  • Discipline to work remotely from home
  • Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
  • Flexibility to work between the hours of 9:00 a.m. and 12:30 am AEST, including weekends, with the possibility to flex up hours depending on business needs
  • Successful completion of a pre-employment assessment and criminal background check
  • Successful completion of initial training
  • Minimum typing speed of 35 wpm
  • Must have a private and quiet workspace with an ergonomic chair and desk
  • Must have High-speed Internet service (5 Mbps downlink and 1 Mbps uplink or better) from a reliable provider

According to GlassDoor, the average salary for Apple At Home Advisors in Australia is $26 AUD per hour as the base salary. This can be a good opportunity for those with previous experience in customer service or a similar role.

How To Apply

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