Customer Success Representative (New Zealand) – Shopify

Customer Success Representative (New Zealand) – Remote Customer Support Role
(Telecommuting Position to Carry Out in the New Zealand Regions) 

Shopify

Job Description:

Kia Ora! New Zealand, we’ve landed! We’re Shopify – the leading cloud-based, multi-channel commerce platform. We build products for business owners to design, set up, and manage their stores across multiple sales channels, including web, brick-and-mortar locations, and pop-up shops. Shopify currently powers over 600,000 businesses in approximately 175 countries and we just keep on growing. (It’s a very exciting time to join our team.)

We’re looking for a talented bunch of Kiwis to build our remote Customer Success team here in New Zealand to support our diverse range of entrepreneurs from all over the world. Our Customer Success team is the heart of Shopify and they work from the comfort of their own homes and support merchants in a variety of ways; from simple set-up questions to business advice and best practices. We also never shy away from a technical question and aren’t afraid to ask for help when we don’t know the answer. Most importantly, we’re a passionate bunch and helping entrepreneurs build and grow their businesses is the North Star of everything we do.

A few more details:

We keep it real – It’s not just tech support, but people support. It won’t always be easy, but if you’re resourceful, ask questions, and enjoy having genuine human conversations, you may have just found your dream team.

We’re business coaches – We don’t just solve problems, we help businesses grow and thrive. Our team doesn’t do pushy sales, but we do strive for needs based sales solutions to help merchants get on the right Shopify plan to scale their business and succeed.

We’re lifestyle focused – Day-to-day you’ll get to do fulfilling work, support entrepreneurs, and make a real impact. Plus, you’ll still have the time in your day to focus on your passions, projects, people, and hobbies. You’ll even be able to meet up with your team to do work-togethers, socialize over a drink, or relax at the beach.

We’re forever learners – We are obsessed with personal development, growing and never settle of mediocrity. We’ll support you to achieve your goals, learn new skills, and level up.

We work together – We may not be in the same cities, but we work like we are. We leverage our unique backgrounds to empower each other and foster a community where all people can feel a sense of belonging. We’ve invested in small remote teams and strong communication tools to ensure you have the resources to succeed in your role at Shopify — no matter what city you are in!

Job Responsibilities:

• Have a huge impact on merchant businesses and lives.
• Solve problems.
• Learn how to run your own store first hand.
• Teach people about the platform.
• Interact with entrepreneurs from all over the world.
• Be yourself.

Job Requirements:

How To Apply:

Step #1: Please send us your most up to date resume & include your cover letter in the ‘additional info’ section explaining why you want to be a Guru. Address your cover letter to “Kaeli”.

Step #2: Complete the technical scenario question below in your own words as though you are explaining this to someone who does not know how. Pretend you are explaining this to a 10-year old

Step #3: Lastly, answer the ‘Getting To Know You’ questions on the next page by clicking “Apply Now”. Be authentic, honest and enthusiastic! We truly want to get to know you!

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

Click on the Apply button below to process a job application for this position.