Happiness Engineer – FlyWheel

Happiness Engineer – E-Mail / Live Chat / Telephone Customer Support
(Remote Work in Australia, UK or Ireland)

FlyWheel

Job Description:

Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you’ve built WordPress sites (or are eager to learn), love solving problems for people, and are ready to join a fast-growing company, we’d love to hear from you.

Job Responsibilities:

• Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
• Helping to write excellent help documentation – both for internal use and for our customers
• Helping customers migrate their sites to Flywheel
• Debugging and troubleshooting technical problems

Job Requirements:

• Has a desire to help people, and a strong sense of empathy for their needs
• Is genuinely a nice human
• Holds technical knowledge – You’re comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.), and you’re excited at the prospect of using the latest technology
• Has a willingness to learn new things, and an aptitude for technology
• Has excellent written English – Both short form (emails/chats) and long form (documentation)
• Is authorized to live and work in the United Kingdom (UK) or Ireland or Australia
• Is willing and able to travel to the United States for training and all company retreats

How To Apply:

Click on the Apply button below to process a job application for this position.

From Australia: https://getflywheel.com/about/careers/australia-happiness-engineer/apply/

From UK: https://getflywheel.com/about/careers/happiness-engineer-uk/apply/

From Ireland: https://getflywheel.com/about/careers/happiness-engineer-ireland/apply/