Remote Call Center Agent – genpact

Job Expired


Company Website:
Remote Locations: United States
Job Type: Contract

Job Overview:

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.

Pay Rate: – $13/hr – Contract job until end of Dec 2020.

Remote Job: – Complete Remote (Work from Home)

Minimum qualifications: – High school diploma or equivalent

Shift timings: – 7:00 AM – 10:00 PM, Monday-Friday, (8.5 hours per day)

Job Responsibilities:
  • Making Outbound Calls to confirm/reschedule participant’s appointment with a New Business Benefit Advisor.
  • Answer inbound phone calls to schedule appointments for participants to speak to a New Business Benefit Advisor
  • Answer inbound phone calls pertaining to the status of an application or general customer inquiries.
  • Respond to instant live chat requests with colleagues and supervisors.
  • Actively listening to participants to understand both verbal and non-verbal queues.
  • Researching options in proprietary tools and elsewhere on the internet.
  • Demonstrating sustained confidence and resilience during challenging interactions.
  • Fully and accurately documenting all conversations and actions taken on each interaction.
  • Working with Benefit Advisors and enrollment specialists, assisting them with their work load during periods of high call volume.
Job Requirements:
  • Possess ability to talk and efficiently type simultaneously.
  • Strong keyboarding skills and desktop navigation.
  • Proven success in maintaining a calm and professional demeanor in a fast-paced business environment.
  • Meets or exceeds all key performance indicators.
  • Strong written and verbal communication, customer service and rapport building skills.
  • Aptitude for understanding details of insurance or complex information.
  • Takes initiative and demonstrates strong problem-solving skills
  • Experience and comfort using telephony, internet and computer tools.
  • Must successfully complete a 10-day paid training course
How To Apply:

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More Information

  • This job has expired!