Remote E-Commerce Customer Service Representative – wrrk.com

Remote Hiring: WRRK.com

  • Hiring Organization: WRRK
  • Company Website: https://www.wrrk.com/
  • Job Title: (Remote) E-Commerce Customer Service Representative
  • Remote Locations: United States
  • Job Type: Remote, Full Time
  • Hourly Rates: $10.75 – $12.00

Job Overview:

At WRRK, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that’s what we do. We are a remote customer service team for start-ups.

We provide our clients with dependable, empathetic, and best-in-class customer support. We are looking to add top-ranked customer service professionals to our growing team. We are a metrics-driven, results-oriented team providing customer service as well as technical support to brands customers love.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.

Job Responsibilities:

  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality
  • Take ownership of issues and see them through

Job Requirements:

  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
  • Comfortable and able to provide phone support
  • You must have access to a dedicated, quiet workspace
  • Experience with Zendesk or any other helpdesk software
  • Experience with Slack or any other online communication tool
  • Remote work experience is a plus
  • Make good judgment decisions in accordance with policies and procedures.
  • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.
  • You must be able to type quickly and accurately
  • You must be able to communicate clearly
  • You must be empathetic
  • You must be a tireless team-player
  • You must have a proven record of showing up on time
  • You are driven to solve problems
  • You demonstrate good judgment

Benefits:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision, and dental benefits for full-time employees

How To Apply:

Click the Apply button below or visit the wrrk career page at https://www.wrrk.com/i/job/customer_service_professional 

More Information

Our Location: 200, Yuhyeon-ro, Gimpo-si, Gyeonggi-do, South Korea

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