Job Overview
- Job Title Account Manager
- Hiring Organization Xapo Bank
- Company Website https://www.xapo.com/
- Remote Locations Worldwide
- Job Type Remote, Full-Time
- Remarks
The Account Manager role is an integral part of the Customer Success Team and will be responsible for managing an assigned portfolio of high net worth customer accounts at Xapo Bank. Account Managers are responsible for identifying leads, building relationships with their customers and assisting them when the need arises on all Xapo Banks products. In collaboration with the regional Customer Success Advisors, Account Managers ensure that our customers enjoy consistent support during the onboarding process and throughout their journey with Xapo, creating a “customer for life” experience.
Account Managers are tasked with achieving a defined revenue target through retention of existing business and acquisition of new business, in order to maximise the bank’s profitability.
Job Responsibilities
- Originate, onboard and maintain HNW customer relationships with clients within the European time zone.
- Understand their customers needs and formulate appropriate solutions to meet the needs based on the customers circumstances and risk appetite
- Act as an escalation point regionally for Customer Success Advisors when provide banking services to customers
- Attend regional events to promote the Xapo brand
- Monitor customers portfolio and provide timely update to clients as appropriate
- Perform regular reviews with customers to re-assess client’s risk profile, wealth management needs and other customer details
- Perform tasks in accordance with regulatory and compliance requirements
- Achieving your KPIs/targets in alignment with the overall objectives of the team and business
- Providing product demonstrations to prospects and customers.
- Working alongside the team to draw up strategies to increase customer base and cross selling opportunities to grow AUM.
Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member
- Keeping up-to-date with advancements in the crypto and traditional finance industries
- Escalate issues that are specific to the region to Product and other partner teams
Job Requirements
- Fluent in English and additional languages would be beneficial
- 5+ years of customer facing banking experience in private banking, private wealth, investment banking or commercial banking.
- Professional or personal exposure to the crypto markets.
- Track record of originating leads and managing existing relationships with customers in the financial services industry.
- Confidence in orchestrating face to face and online meetings with customers and handling enquiries from prospects at industry events.
- Track record of achieving KPIs/targets relating to conversion and AUM growth
- Strong regional network in the financial services sector
- A solid understanding of fiat payment rails and stablecoins.
Other requirements
- A dedicated workspace.
- A reliable internet connection with the fastest speed possible in your area.
- Devices and other essential equipment that meet minimal technical specifications.
- Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Employee Benefits
IMPACT GLOBALLY, WORK REMOTELY.
- Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
- Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
- Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best – from books to conferences, you’ll get a yearly budget for your individual learning and development goals.
At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Anywhere
- Salary Offer to be discussed
- Experience Level Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
