Job Overview
- Job Title Client Servicing Agent, English & Vietnamese Speaking
- Hiring Organization Flipster
- Company Website https://flipster.io/en
- Remote Locations APAC
- Job Type Remote, Full-Time
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries
Job Responsibilities
- Handling user enquiries including:
- Account registration and account management
- KYC related enquiries
- Promotion and Event related enquiries
- Wallet and Asset related enquiries
- Managing escalation and follow up of user enquiries with internal stakeholders
Job Requirements
- Business-level proficiency in both Vietnamese and English to liaise with Vietnamese-speaking stakeholders
- Prior experience working in a cryptocurrency exchange
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
Preferred
- Keen interest in cryptocurrency and blockchain technologies
- Experience with Zendesk, Slack, and Sumsub
- Community management or support experience
- Experience working at a high growth startup/tech company
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location APAC
- Salary Offer to be discussed
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
