Job Expired

Job Overview

Job Title Content Strategist
Hiring Organization Alma
Company Website https://helloalma.com/
Remote Locations US
Job Type Remote, Full-Time

It’s Alma’s mission to fill the gaps that exist in the broader healthcare ecosystem, so that we can remove barriers to quality care. As a Content Strategist on Alma’s Customer Experience team, you will play a vital role in that mission by translating complex technical concepts from our healthcare environment into simple, accessible content for Alma’s customers.

In the short term, you will craft and execute messaging strategies for high-value Alma help content, empowering our providers and clients to understand their insurance landscape and use our platform and product effectively to solve problems.

In the long term, you will use data to craft multi-channel, scalable content strategies to align with provider and client goals, Alma business needs, and industry best practices. You will collaborate cross-functionally with CX managers, product managers, operations managers, and product designers to ensure that our help content is integrated with the user experience and truly empowers providers and clients to navigate the healthcare landscape with confidence.

Job Responsibilities

Translate difficult and esoteric insurance and technical content into straightforward and accessible resources that providers and clients can use to achieve the outcomes they’re looking for
Design inclusive multi-channel messaging strategies to engage providers and clients, so that they are informed and empowered with the information they need to use our product and services
Manage resources (including our CX Style Guide) to enable consistent content across the full Alma support ecosystem (including Support Center, AI tooling, and customer interactions)
Analyze and optimize content performance by using data to identify how our data is and isn’t meeting customer and business needs
Provide end-to-end project management for technical writing requests, including setting messaging strategy, writing deliverables, and getting stakeholder buy-in for final alignment before publication
Develop future support content strategy and iterate over time, with the goal of building Alma’s support content into a value-adding product in its own right

Job Requirements

You have 3-5 years of content experience in a complex and nuanced technical field
You have expertise in presenting highly technical subject matter in an engaging, accessible voice. You know how to break down tough concepts with clear action items and without jargon
You have solid project management skills, with experience overseeing the end-to-end content lifecycle
You can manage multiple content projects at once, including supporting stakeholders to understand trade-offs when priorities compete with one another
You have used data to gather customer insights and make recommendations on how to iterate content strategies accordingly. You’re confident when measuring the impact of your work and determining next steps to achieve business goals
You have cultural humility, can build relationships across differences, and have excellent communication skills

Employee Benefits

We’re a remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
Flexible PTO

Salary Band: $100,000 – $125,000