(Remote Work) Crypto Funding Specialist, APAC – Kraken

Job Overview

  • Job Title Crypto Funding Specialist, APAC
  • Hiring Organization Kraken
  • Company Website https://www.kraken.com/
  • Remote Locations Philippines
  • Job Type  Remote, Full-Time

The Crypto Funding team boasts an impressive roster of skills in the field of crypto funding infrastructure within an exchange. It is absolutely essential that our clients have a seamless cryptocurrency deposit and withdrawal experience, and that wouldn’t be possible without our Crypto Funding Specialists. We make certain that our clients get the most out of our crypto and staking offerings. Our team is constantly adapting to changes in processes, regulations, and developing technologies in the crypto world. Members of the Crypto Funding team are talented individuals, who combine their crypto passion with a deep understanding of cryptocurrency funding flows ensuring client satisfaction.

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.  

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of Crypto Funding & Staking operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!

EOE

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Job Responsibilities

  • Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis
  • Meet Service Level Agreements (SLA)
  • Utilize Key Performance Indicators (KPI)
  • Monitor technical issues
  • Liaise with our funding engineers to ensure that client transactions are processed quickly
  • Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible

Job Requirements

  • This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends
  • Security and privacy focused
  • Technical understanding of how most major cryptocurrencies function
  • Ability to read Blockchain Documentation
  • Able to make quick decisions autonomously
  • Loves helping people

If you love crypto, but you don’t meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken

How To Apply

Click “Apply” below to fill in the application form!

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