(Remote Work) Customer Engagement Specialist, Billing – brightwheel

Job Overview

• Job Title Customer Engagement Specialist, Billing
• Hiring Organization brightwheel
• Company Website https://mybrightwheel.com/
• Remote Locations US
• Job Type Remote, Full-Time

We are looking for someone who is passionate about helping our customers succeed and is fluent (speaking/reading/writing) in Spanish. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You thrive on a challenge and getting the customer the best product that fits their needs.  You are curious, a problem-solver, a go-getter.   You are passionate about improving the world through education and technology. You are excited about working at a startup on a rapidly growing team where our goals, roles, and incredible opportunities evolve every day.

$19.24 – $19.24 an hour

Job Responsibilities

• Conduct sales demos for potential customers, showcasing our products, and services in a compelling and informative manner
• Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
• Develop and maintain a deep understanding of our products and how they can benefit different types of customers
• Develop and execute a sales strategy to meet or exceed sales targets
• Build relationships with key decision-makers within schools to understand their needs and priorities
• Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
• Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
• Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
• Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams

Job Requirements

•  Fluent (speaking/reading/writing) in Spanish
• Experience in sales or account management is required
• Proven track record of hitting/exceeding challenging goals
• Experience in an early childhood education setting
• Comfort with a high volume/velocity sales approach  (e.g., 40+ calls/day, 2-5 demos a day)
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity – this is one of our newest teams and the role and goals will change over time
• Preferred: Salesforce, basic excel / sheets, experience in a startup environment

How To Apply

Click “Apply” below to fill in the application form!