Job Overview

Job Title Customer Engineer
Hiring Organization Builder.io
Company Website https://www.builder.io/
Remote Locations India
Job Type Remote, Full-Time

Builder.io is driving the future of visual coding by making it compatible with every tech stack and available for every team. To execute on that dream, we must ensure our customers are set up for success, and have a full understanding of our product offerings, technical integrations and roadmap.

The goal of the Customer Engineering team is to ensure our customers launch Builder successfully, maximize their integration and setup to achieve the results and value they want. We are looking to add a Customer Engineer to our team who will work with our enterprise customers to assist with technical integration, customization, and best practices with the platform. You will be working with real, top enterprise customers to dig into their code base, find optimal Builder solutions and advise on their unique and ever-changing use cases.

We are looking for an individual who is a self-starter and who likes to help customers integrate sometimes complex tech stacks, has great communications skills and is able to tackle technical problems with both a breadth and depth of technical knowledge.

Please note: We are currently only considering candidates that reside in India.

About Builder.io:

Builder.io is the first and only visual building (“no code”) platform that enables anyone to build and optimize digital experiences on any tech stack or platform. We’re backed by Greylock Partners and the founders and executives of many innovative and leading brands, including Allbirds, Harry’s, Warby Parker, Caviar, and more.

While our HQ is in San Francisco, we are committed to operating as a remote-first company! Our team continues to expand globally, with team members spread out across the US, Canada, Europe, and Asia.

Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

Job Responsibilities

Be a Generalist and a Specialist at the same time – Customer Engineers are the product expert, customer liaison, debugging gurus who can jump into any code base and help drive customer understanding. You are just as comfortable on a sales call as a pair programming session. This is a highly collaborative and cross–departmental role and you should thrive across any number of teams.
Work across technology stacks – Customer Engineers will work with a diverse set of customers, who will bring their own technology stacks and needs to our product. They will have to be comfortable (or learn quickly!), dive deep, suggest solutions and work with them iteratively to drive adoption.
Identify Customer Needs – Whether working with a multinational organization or a direct to consumer e-commerce startup, you will need to discern customer needs, distill relevant information and identify patterns to drive optimal adoption of our platform.
Inform our Roadmap – As technical liaison with our largest, and most important customers, you will be the front lines when it comes to customer feedback and feature requests. You will help synthesize those requests to digestible feedback to share with the Product and Engineering teams
Support technical users – you will be working with technical users of our platform to help them integrate and customize Builder for their unique needs. You will own technical integration from start to finish for all Enterprise-level customers and lead regular demos and trainings on the product.
Troubleshoot and resolve issues – Collaborate with the Support team to communicate known issues, as well as diagnose and resolve user’s technical issues. You will escalate and assist the engineering team when necessary.
Improve our product and documentation – When you’re not supporting users you will be constantly improving our documentation and code examples with the Documentation team

Job Requirements

Be a Generalist and a Specialist at the same time – Customer Engineers are the product expert, customer liaison, debugging gurus who can jump into any code base and help drive customer understanding. You are just as comfortable on a sales call as a pair programming session. This is a highly collaborative and cross–departmental role and you should thrive across any number of teams.
Work across technology stacks – Customer Engineers will work with a diverse set of customers, who will bring their own technology stacks and needs to our product. They will have to be comfortable (or learn quickly!), dive deep, suggest solutions and work with them iteratively to drive adoption.
Identify Customer Needs – Whether working with a multinational organization or a direct to consumer e-commerce startup, you will need to discern customer needs, distill relevant information and identify patterns to drive optimal adoption of our platform.
Inform our Roadmap – As technical liaison with our largest, and most important customers, you will be the front lines when it comes to customer feedback and feature requests. You will help synthesize those requests to digestible feedback to share with the Product and Engineering teams
Support technical users – you will be working with technical users of our platform to help them integrate and customize Builder for their unique needs. You will own technical integration from start to finish for all Enterprise-level customers and lead regular demos and trainings on the product.
Troubleshoot and resolve issues – Collaborate with the Support team to communicate known issues, as well as diagnose and resolve user’s technical issues. You will escalate and assist the engineering team when necessary.
Improve our product and documentation – When you’re not supporting users you will be constantly improving our documentation and code examples with the Documentation team

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!

Employee Benefits

Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
$500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
$500 annual learning & development budget. Feel supported and empowered to continue developing your skills
Co-working space reimbursement. Work from any We Work at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you’ll have access to supplemental benefits like accident and critical illness insurance
401k. Contribute to your financial future through our Guideline plan
Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window (yeah, we’re pretty stoked about it!)