(Remote Work) Customer Experience Associate – Nutrafol

Job Overview:

• Job Title: Customer Experience Associate
• Hiring Company: Nutrafol
• Company Website: https://nutrafol.com/
• Remote Locations: United states
• Job Type: Remote, Full-Time, Contract

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

We are seeking a remote Customer Experience Associate (contract) to help our team provide a high-level and empathetic customer experience during the busy holiday season ahead!

In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. Seasonal contracts are for 40 hours per week, with potential for occasional overtime hours, and run through January 31. Extended contracts may be offered past that date dependent upon business need.

Job Responsibilities:

• Reply to email inquiries and customer calls in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Resolve high-priority customer escalation.
• Assist customers with navigating the Nutrafol website.
• Become an expert on our product.
• Think quickly on your feet to customize creative solutions.
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
• Manage Ad-hoc projects as needed.
• Take on additional responsibilities and training to improve overall customer experiences.

Job Requirements:

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
• Demonstrated positive approach toward customers.
• You have a passion for understanding problems and are solution-oriented.
• You have a head for science as it pertains to health and wellness.
• You are a self-starter with an entrepreneurial spirit! You’re ready to jump in no job is too big or too small.
• You’re a people person and you truly enjoy making someone smile.

Please note that contract hires are not currently eligible for benefits; the benefits listed below are for your reference and applicable only if a contractor converts to a permanent, salaried position.

Employee Benefits:

• Fully remote work experience, including a one-time allowance for home office setup
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly work from home stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Virtual happy hours, yoga, and meditation sessions throughout the year
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

California residents may review our CCPA notice here.

How To Apply:

Click “Apply” to fill in the application form!