Job Overview
- Job Title Customer Experience Specialist
- Hiring Organization TeamSnap
- Company Website https://www.teamsnap.com/
- Remote Locations US
- Job Type Remote, Full-Time
At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work” and Built In’s “100 Best Remote-First Places to Work.”
At TeamSnap, we’re not just about sports tech – we’re about creating a winning experience for coaches, players, parents, and our team members. We’re passionate about delivering high-quality support, and we’re looking for a Customer Experience Specialist (CX Specialist) who shares our enthusiasm. If you’re ready to help us shape the future of sports tech, we want to hear from you.
In this position, you’ll play a pivotal role in ensuring our customers receive the top-notch support they deserve. You’ll be the friendly and professional face of TeamSnap, helping users navigate our app and website products. Our CX Specialists are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnapper. The hourly compensation range for this role is $21.63-23.56, inclusive of base and bonuses or commissions. This range applies to Colorado-based employees only and may be adjusted based on work experience, skills, certifications, and geographic location.
Job Responsibilities
- Delivering a “WOW” customer experience through various channels, including Zoom, email, chat, and phone to assist a diverse range of end users
- Taking ownership of customer issues, diving deep to uncover root causes, solving problems effectively, and providing valuable feedback to improve our products and processes
- Collaborating seamlessly with internal partners and peers through channels like Slack for knowledge sharing
- Being on the frontline of innovation by testing and providing feedback on our latest features and products before they reach our customers.
- Maintaining performance metrics including productivity, customer happiness scores, and attendance
Job Requirements
- A positive attitude, always ready to extend help and support in a friendly and professional way.
- An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience.
- Excellent communication skills, both verbal and written.
- Proven track record of high performance as a CX or Tech Support Agent
Bonus Points For
- Prior experience in a SaaS or technology start-up support environment
- Experience as a parent, coach, or participant in recreational sports
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location United States
- Salary Offer $21.63-23.56
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
