Job Overview
- Job Title Customer Service Representative
- Hiring Organization ABC Legal Service
- Company Website https://www.abclegal.com/
- Remote Locations US
- Job Type Remote, Full-Time
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Responsibilities
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Job Requirements
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Employee Benefits
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Pay: $14.00 to $18.00 per hour
Schedule: Full-time, Monday thru Friday
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location United States
- Salary Offer $14.00 to $18.00 per hour
- Experience Level Junior Level, Mid Level
- Education Level High(Secondary) School Diploma
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page