Job Overview:
- Company Website: https://govassist.com/careers
- Remote Locations: Worldwide
- Job Type: Contract
We are looking for highly motivated people to fill the role of Customer Service Representative. This is not so much of a technical role but it requires advanced user PC skills, sense of urgency, customer care talent, being able to speak, write and understand English (especially from non-English speakers). Being fluent in other languages is definitely a plus.
Our company is the leading global consulting company specializing in U.S. visas and immigration. We offer top-notch consulting and support services to people worldwide, who want to travel to the U.S. as tourists or are interested in obtaining their Green Card or citizenship.
Note:
This job is paid in USD (via Payoneer).
You will be working as a contractor.
You will be working as a contractor.
We provide full training, up to 5 shifts to choose from, and growth opportunities.
Starting hourly rate – $6/h.
Number of working hours/week – 40.
Number of working hours/week – 40.
Job Responsibilities:
- Provide assistance to obtain the necessary travel documents (electronic travel authorization, U.S. visas).
- Data entry in various platforms (gaming skills are a plus).
- Provide knowledgeable answers to questions about product, pricing, and availability.
- Be responsible for the customer interaction across multiple platforms (phone, chat, tickets/emails)
- Use one hour of your day for learning and professional development.
- Prepare and participate in team and 1:1 meetings.
- Actively contribute to improving customer service processes and workflows so that they best serve the customer.
- Handle special assignments when provided by the manager.
Job Requirements:
- Willing to commit to 8 hours work, 5 days a week (40 hours/week).
- Excellent knowledge and use of English language – writing, speaking, listening.
- Excellent knowledge and use of Spanish language – writing, speaking, listening.(Everyone is welcome to apply, but for the time being we are looking for people who speaks both, English ad Spanish)
- Commit to having a workspace dedicated to this remote job.
- Clear communication skills: ability to use positive language, persuasive writing and speaking skills, and active listening skills.
- Great attitude: willingness to learn and improve.
- Commit to training shift (1 – 2 weeks). After that, you will be able to select from up to 5 shifts.
Qualifications
- No previous experience required.
- Great phone etiquette and excellent verbal, written, and interpersonal skills.
- Showing close attention to details.
- Ability to organize and prioritize work.
- Ability to admit you don’t have the answer.
- Ability to ask for help when needed.
- Ability to work independently and with the team.
- Ability to thrive in a fast-paced environment.
Nice to have:
- Previous experience in a customer service role.
- Experience working with ticketing systems.
Hardware Requirements
- PC Intel i5 equivalent or newer, with 16Gb or more of RAM. (you will use some resource-consuming applications).
- Second monitor
- Good headphones
- Good internet connection: +20 MBPS ( a minimum of 10MBPS download and 10MBPS upload is mandatory ) less than 100 secs latency (necessary for calls, live chats and remote meetings).
- NOTE: it’s ok if you don’t meet the hardware requirement at the beginning but you must comply with the requirements by the end of the training.
How To Apply:
Click “Apply” to fill in the application form!
More Information
- Remote Job Location Anywhere
- Salary Offer $6/h
- Experience Level Entry Level
- Education Level unspecified
- Working Hours 40 hours per week
- Job Application Via Custom Application Page